Privacy Policy
1. Introduction & Scope
Welcome to Shyam Textile (“we”, “us”, “our”). We operate the website [your domain – e.g. shyamtextile.com] (the “Site”) and related services (collectively, the “Services”). We deeply value your trust and are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.
This Privacy Policy describes:
What personal data we collect;
Why we collect it;
How we use, store, share, and protect it;
Your legal rights and choices regarding your data;
Our responsibilities under applicable Indian law and other relevant regulations.
By visiting or using our Site/Services, you agree to this Privacy Policy and consent to the data practices described herein. If you do not agree, please do not use our Site or provide us personal information.
This Policy applies to data collected via the Site, offline (when you interact with us in person), or through other interactions (e.g., calls, emails). It does not apply to third-party sites linked from our Site — we encourage you to review their privacy policies.
2. Definitions
To make this Policy clearer, here are common definitions:
Personal Information / Personal Data: Any information relating to an identified or identifiable natural person (e.g. name, email, phone, address).
Sensitive Personal Data / Information (SPDI): Under Indian rules, includes e.g. financial information, password, biometric data, health, sexual orientation, etc.
Processing: Any operation performed on personal data — collection, storage, use, transfer, deletion, etc.
Controller / We / Us / Our: Means Shyam Textile, the entity deciding purposes and means of data processing.
You / Your / User / Customer: The individual visiting the Site or using our Services.
3. Information We Collect
We collect different types of information depending on how you interact with us.
3.1 Information You Provide
Account / Registration Data: Name, email address, phone number, address, password.
Order / Transaction Data: Billing & shipping address, payment information (credit card / net banking / UPI / other methods), order history.
Customer Support / Communication: When you contact us (by email, chat, phone), we store your message content, attachments, and metadata.
Marketing / Survey Responses: If you voluntarily subscribe to newsletters, promotions, surveys, or feedback, we collect relevant information.
Content / Uploads: Any content or reviews you upload, images you share, etc.
3.2 Information Collected Automatically
Log Files & Usage Data: IP address, browser type, operating system, pages visited, referral URLs, time stamps, click paths, session duration.
Device & Technical Data: Device type, screen resolution, unique IDs, device settings.
Cookies & Tracking Technologies (see Section 6).
Aggregated & Anonymous Data: We may process non-identifiable or aggregated statistics (e.g. number of visitors per page) for internal analytics.
3.3 Information From Third Parties
Payment Processors: We may obtain validation info or fraud checks from third party services.
Marketing / Advertising Partners: e.g. demographic data, interest profiling (if you’ve permitted).
Public / Open Sources: Business directories, social profiles (if relevant and publicly available).
Important: We only collect sensitive personal data (SPDI) when required (e.g. payment), and only with your consent. Under Indian law (IT Rules, 2011), we notify you at the time of collection of such information. iubenda
4. How We Use Personal Information
We use your data for various business and operational purposes. Below are the main uses:
To provide, operate and maintain the Site / Services
Order Fulfillment: Processing payments, shipping, delivery, refunds, returns
Customer Communication: Responding to your inquiries, sending confirmations, notices, updates
Marketing & Promotion: Sending you offers, newsletters, product updates (with your consent)
Personalization: Tailoring content, recommendations, UI, offers relevant to your preferences
Analyses & Insights: Trend analysis, usage statistics, improving UX, detecting fraud
Security & Integrity: Preventing abuse, ensuring system integrity, protecting from threats
Legal & Compliance: Meeting regulatory obligations, dispute resolution, court orders
We will not use your personal data for purposes incompatible with those listed unless you consent to the new use.
5. Legal Basis & Your Rights
5.1 Legal Basis (for non-Indian users or cross-border)
Though primarily governed by Indian IT laws, if we serve users subject to GDPR or similar, we rely on lawful bases like your consent, contract performance, legitimate interests, or compliance with legal obligations.
5.2 Your Rights
You may have the following rights (depending on jurisdiction):
Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure (Right to be Forgotten): Delete data when no longer needed
Right to Restrict Processing: Temporarily block or limit use
Right to Object: Object to processing (e.g. direct marketing)
Right to Data Portability: Receive your data in a structured, common format
Right to Withdraw Consent: If processing is based on consent, you can withdraw
Right to Lodge Complaints: With regulatory authority (if applicable)
To exercise these rights, please contact us (see Section 13). We may seek identity verification before fulfilling requests. We may also retain certain data as required by law or for legitimate business reasons (e.g. recordkeeping, dispute resolution).
6. Cookies, Tracking & Analytics
6.1 What Are Cookies & Tracking Technologies?
Cookies are small text files stored on your device. We also use similar technologies like web beacons, pixels, local storage, SDKs.
These help us:
Remember your preferences (language, login)
Understand how you navigate and use the Site
Provide personalized content and advertisements
Measure performance of campaigns
6.2 Types of Cookies
Essential / Strictly Necessary Cookies: Required for core functionality (login, shopping cart)
Performance / Analytics Cookies: To analyze usage and improve Site
Functional Cookies: To support preferences and features
Advertising / Targeting Cookies: To deliver relevant ads
6.3 Third-Party Analytics & Advertising
We use services such as Google Analytics, Google Ads, Facebook Pixel, and others to collect and analyze data. These third parties may collect information about your visits across sites. We share only allowed aggregated or pseudonymous data with them.
You can manage or block cookies in your browser settings. However, disabling cookies may limit some functionality.
7. Third-Party Services & Advertising
7.1 Advertising Networks & Partners
We engage third-party advertisers who may use cookies or tracking technologies (e.g. pixels) to serve and measure ads. We do not provide them with personally identifiable data unless you’ve consented.
These partners may collect session or device data (e.g. how many users clicked an ad). We do not link that data to your personal profile unless explicitly allowed.
7.2 Service Providers & Subprocessors
We may share your data with:
Payment gateways / processors
Shipping / logistics partners
Email / SMS / marketing platforms
Customer support / ticketing systems
Analytics / reporting vendors
IT hosting / infrastructure providers
We bind such providers by contract requiring confidentiality and compliance with data protection standards.
7.3 Links to Other Sites
Our Site may include links to external websites (affiliates, partners) not operated by us. We have no control over their content or practices. We encourage you to read their privacy policies. We are not responsible for their handling of your data.
8. Data Security & Retention
8.1 Security Measures
We implement robust security safeguards including:
Encryption (SSL/TLS) for data in transit
Secure data storage, firewalls, intrusion detection
Access controls and role-based access
Regular security audits, vulnerability scanning
Employee training and confidentiality obligations
Despite best efforts, no method of internet transmission or electronic storage is 100% secure. In case of a data breach involving your personal information, we will notify you by email and take remediation steps. (As you had originally stated.)
8.2 Data Retention
We retain personal data only as long as:
Needed for the purposes for which it was collected
Required by law or regulations
Necessary for legitimate business needs (e.g. dispute resolution, audit)
When data is no longer needed, we will securely delete, anonymize, or destroy it.
8.3 Archiving & Backup
We maintain backups and archives for business continuity and compliance. Archived data is protected similarly to live data.
9. Data Transfers & International Disclosures
Because we may operate internationally, your data might be transferred, stored, or processed in other countries. Where such transfers occur, we ensure:
Appropriate safeguards (standard contractual clauses, binding corporate rules)
Data is processed in jurisdictions with adequate privacy protections
You are informed of such transfers
We will only disclose personal data to third parties when:
You have given explicit consent
Required by law, legal process, court order
To protect rights, property, or safety of Shyam Textile, users, or public
Business transaction (merger, sale, acquisition), under confidentiality constraints
10. Children & Minors
Our Site and Services are not directed to children under the age of 18. We do not knowingly collect or solicit personal information from minors without parental consent. If you believe we have collected data from a child under 18, please contact us to delete it.
If laws applicable to you require stricter rules (e.g. age 13 in some regions), those will apply for your use.
11. Your Choices & Opt-Outs
You have control over your data. Below are options:
Update / correct your information via your account settings or by contacting us
Unsubscribe or opt out of marketing emails — via unsubscribe link or by contacting us
Cookie preferences — adjust browser or opt-out tools
Do Not Sell / Share (where applicable) — request that we not share your data
Withdraw consent at any time (without affecting past lawful processing)
If you opt out of receiving marketing, we may still send you non-promotional administrative notices (like order confirmations or changes to policy).
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time (e.g. due to new laws, service changes). When we do:
We post the new policy on this page
We update the “Last Updated” date at the top
For significant changes, we may notify you by email or via notices on the Site
We encourage you to review this page periodically to stay informed of how we handle your data.
13. Contact Information & Grievance Redressal
If you have questions, concerns, or wish to exercise your rights, you can contact us:
Company: Shyam Textile
Address – KHEWAT NO. 47, KHATAUNI NO. 51 KHASRA NO. 35/11 80 12/2, NEAR SHIV MANDIR CHOWK, MAIN JATAL ROAD, Sondhapur, Panipat, Panipat, Haryana, 132103
Branches – PanipatEmail: vermamanjeet160@gmail.com
Phone: +91 81684 59898
Whatsapp: +91 82952 40349
If unsatisfied with our response, you may lodge a complaint with the appropriate data protection authority in your jurisdiction (e.g. India’s regulatory bodies).
14. Effective Date
This Privacy Policy is effective from [Date] and supersedes earlier versions.