Return & Refund Policy

1. Introduction – Our Promise of Quality and Care

At Shyam Textile, every product is designed and crafted with passion, precision, and purpose. We understand that home is where comfort begins, and we want every customer to feel completely confident about their purchase.

Our Return & Refund Policy reflects our commitment to transparency, trust, and top-tier customer satisfaction. Whether you’ve purchased a rug, carpet, bath mat, doormat, cushion cover, or home furnishing, we want your experience to be seamless, from checkout to comfort.

If for any reason you’re not satisfied with your order, we’re here to help you with an easy, fair, and efficient return or refund process.

2. Our Core Commitment

• ✅ 30-Day Easy Return Policy

• ✅ Full Refund on Eligible Returns

• ✅ Replacement or Exchange Option Available

• ✅ Secure and Fast Refund Processing

• ✅ Dedicated Customer Support Assistance

At Shyam Textile, our brand is built on honesty and simplicity — just as our name suggests, “Shyam” means Simple.

We take pride in creating a customer experience that’s smooth, transparent, and stress-free.

3. Eligibility for Returns

To ensure your return is accepted and processed quickly, please review the eligibility criteria below:

3.1. Time Frame

You can raise a return or replacement request within 30 days of receiving your order. After 30 days, the return window closes.

3.2. Product Condition

The returned item must be:

• Unused and unwashed

• In its original packaging with tags and labels intact

• Free from stains, damage, or odors

• Accompanied by the original invoice or proof of purchase

3.3. Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable:

• Customized or personalized orders

• Clearance or sale products

• Used or washed items

• Gift cards or promotional items

4. Step-by-Step Return Process

We’ve made returning an item as easy as shopping for it.

Step 1: Initiate a Return Request

You can raise a return request through:

• Our official website: www.shyamtextile.online

• Or by emailing vermamanjeet160@gmail.com with your order number, reason for return, and supporting images if applicable.

Step 2: Verification and Approval

Once we receive your request, our Quality Assurance team will review it within 48 working hours. If approved, you’ll receive a confirmation email with pickup details or shipping instructions.

Step 3: Product Pickup or Return Shipment

• For most locations, our logistics partner will schedule a pickup within 2–5 business days.

• In remote areas, customers may need to self-ship the product to our return address.

Return Address:
Shyam Textile Customer Returns Department
Panipat, Haryana – 132103
India

Step 4: Quality Inspection

Once we receive your returned item, it goes through a thorough quality inspection.
If the item meets our return criteria, a refund or replacement is processed.

Step 5: Refund/Replacement Processing

• Refunds are typically initiated within 7–10 business days after the returned item passes inspection.

• Replacement products are dispatched within 3–5 working days after approval.

5. Refund Modes and Timelines

We understand how important your money and trust are to you. That’s why we process refunds swiftly and securely.

Note: Refund timelines depend on your bank’s processing speed and may vary slightly during peak periods or holidays.

6. Replacement and Exchange Policy

We believe in giving our customers the flexibility they deserve.

If you received:

• A defective or damaged product,

• An incorrect item, or

• A size/design mismatch,

you can easily request a replacement or exchange instead of a refund.

To ensure a smooth process:

• Provide unboxing images or clear photographs showing the issue.

• Contact us within 48 hours of delivery for defect or damage-related claims.

Once verified, we’ll initiate a free replacement at no extra cost.

7. Cancellations Before Shipping

If you wish to cancel your order before it’s shipped:

• Contact us immediately via vermamanjeet160@gmail.com.

• Orders cancelled before dispatch are eligible for a full refund.

Once shipped, the order can only be processed through the return policy mentioned above.

8. Damaged, Defective, or Wrong Item Received

At Shyam Textile, every product passes through a rigorous multi-layer quality check before dispatch. However, in rare cases of manufacturing defects or courier damage:

• Take photos/videos of the outer packaging and product within 24 hours of delivery.

• Email the visuals along with your order ID to vermamanjeet160@gmail.com.

Our team will review your claim and respond with a solution — either replacement, refund, or store credit — within 48 hours.

9. Return Shipping Charges

• Free Returns: If the item received was defective, damaged, or incorrect.

• Customer-Paid Returns: If the return is due to preference (e.g., color, size, design change).

For self-shipped returns, please use a reliable courier service and retain the tracking receipt until the return is confirmed.

10. Refund Exceptions

Refunds may not apply in the following cases:

• Product used or washed

• Missing tags, labels, or packaging

• Return initiated after the 30-day window

• Product damaged due to misuse or negligence

11. International Orders

Currently, Shyam Textile ships primarily within India. However, if you have an international order:

• Returns are accepted only in case of manufacturing defects.

• Customers are responsible for international return shipping costs.

• Refunds are processed after the product reaches our warehouse and passes inspection.

12. Customer Support

We pride ourselves on our responsive and empathetic support team.
You can reach us for any return or refund queries at:

📧 Email: vermamanjeet160@gmail.com
📞 Phone: +91-81684 59898  
🕘 Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM

Our goal is not just to solve your issue, but to ensure you feel valued and supported at every step.

13. Customer Happiness Guarantee

Every Shyam Textile product carries our Customer Happiness Guarantee — a promise that you’ll always be treated with fairness, transparency, and respect.

We’re not just selling products; we’re helping you create a home you love.

If something goes wrong, we don’t hide behind policies — we fix it. That’s the Shyam Textile way.

14. Legal & Policy Terms

• This policy is governed by the laws of India.

• Shyam Textile reserves the right to update or modify this policy without prior notice.

• Continued use of our site implies acceptance of the current version.